![]() ![]() I decided that it wasn't wort all this effort, I decided to give the food to the wild animals in my yard the possums, etc. I got my package in a couple days, some were dented, but I took one can out and it did INDEED contain that ingredient! I texted-no response, I emailed I got an auto response saying they are trying to keep up with their email will get back to me asap, I finally called, the representative was nice, polite and it went well, said I would receive an email with my return information, I thanked her. So according to the information it did not. I made sure it didn't contain certain ingredients. This time everything went smoothly but beware of the website, I am a stickler for ingredients! I ordered some canned cat food after I read the ingredients a few times. I have had good service in the past, but I must say I only ordered once many years ago. After 30 emails back and forth, I was told that they didn't even have the product I ordered! DON'T USE THIS COMPANY - IT IS FRAUD! My account was overdrawn resulting in $105 in bank fees. They took 130.59,155.59, and another for 130.59 so preventing me from being able to buy the meds at the vet. My card declined bc this company had already put a hold on my bank for 3 separate transactions. But I needed the meds for my dog so I went to the vet. They offered a 25$ discount so I said go ahead. I asked for a supervisor and that person emailed me instead of calling. I emailed, I called, and I got a responses from way too many different representatives. None of which said why I had not received the product. I did get over a dozen marketing emails and multiple text message blasts from them. I didn't get an email to say they weren't sending the meds. They told me my account was fraudulent but wouldn't say why. I got an email that stated 2 - 3 days to ship. I placed an order for flea/tick meds for my dog. I wish I had looked at reviews before ordering. ![]() I will take my money and order from a company who makes my life simpler and less insulting. ![]() All I am doing is instead of ordering small quantities every 5-6 days like I use to, I want to order one large order once a month to make my life easier, but apparently that makes a customer of 5 years a fraud. I have spoken with two supervisors, been told I need to wait 24 hours here or 24 hour there but each day I am still "fraudulent" for trying to place a large order for my family. This month I have been calling PetFlow every day and dealing with this for 8 days trying to get food for our family. When I call our bank they say no charges have come through to be declined. Then PetFlow tries to blame our credit card getting declined. This final straw has been the last two months when we decided to order all our food for the month in one large order and we have been told we are "fraudulent". We've been ordering on a consistent basis since July 2018 (so just shy of 5 years). I'm bringing my business elsewhere and I will happily pay more because at least I know my dogs won't run out of food every month. My dogs run out of food every single time I deal with these people. They don't even tell you when their warehouse is delayed, you just sit and wait for your autoship order and then YOU have to reach out to see where the hell your items are. Their prices are better than other competitors, but it isn't worth it when you can barely receive the items you've ordered. Every single order I've placed since then takes forever to ship and there's always an excuse as to why they're delayed or backed up in the warehouse. The $10 credit really didnt help one bit. which is fine but my dog ran out of food and I had to purchase other food elsewhere. PetFlow had no answer and their resolution was to credit me $10 and ship out another bag. My first order was completely LOST, after a delayed shipping, to the point where two weeks went by and I never received the dog food. Believe all of the negative reviews, they're 100% absolutely true and accurate. ![]()
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